Privacy Policy

1. Introduction

Welcome to www.atozspare.com. This Privacy Policy explains how A to Z Spares collects, uses, stores, protects and, where necessary, shares information when you access or use our website, marketplace, services or related features.

A to Z Spares operates an online marketplace where customers may purchase spare parts and appliance-related products and eligible sellers may register and list products for sale.

By using our website, creating an account, placing an order, registering as a seller or voluntarily providing information, you acknowledge this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• www.atozspare.com
• Website pages and subdomains operated by us.
• Customer registration and account features.
• Seller/vendor registration and marketplace features.
• Product listings and marketplace interactions.
• Orders, payments, shipping and customer support.
• Other online services operated by A to Z Spares.

This Privacy Policy does not apply to independent third-party websites, payment providers, courier services or other external services that may be linked from our website. We recommend reviewing their respective privacy policies.

3. Information We Collect

Depending on how you use our website, we may collect different types of information.

3.1 Customer Information

• Name.
• Email address.
• Phone/mobile number.
• Billing address.
• Shipping/delivery address.
• Account and login information.
• Order and purchase history.
• Product reviews, feedback and customer queries.
• Information voluntarily provided through forms or communication.

3.2 Seller / Vendor Information

If you register or operate as a seller on A to Z Spares, we may collect additional information required to manage your seller account and marketplace activities, including:

• Seller name or business name.
• Contact person's name.
• Email address and phone number.
• Business address.
• Billing and pickup/return address, where applicable.
• Business or registration information provided by the seller.
• Tax-related information where required.
• Bank/payment payout information where required for seller payouts.
• Product listings, descriptions, prices and inventory information.
• Seller order and transaction information.
• Communication with customers or A to Z Spares support.

3.3 Technical & Non-Personal Information

• IP address.
• Browser type and version.
• Operating system.
• Device information.
• Pages visited and website activity.
• Date, time and duration of visits.
• Referring website or source.
• Cookies and similar technologies.

5. How We Use Your Information

We may use collected information for legitimate business, operational, contractual, security and legal purposes, including:

• Creating and managing customer accounts.
• Creating and managing seller accounts.
• Processing and fulfilling orders.
• Processing payments and seller payouts.
• Arranging shipping and delivery.
• Providing customer and seller support.
• Communicating order and account updates.
• Managing product listings and inventory.
• Preventing fraud and unauthorized transactions.
• Maintaining website security.
• Improving website functionality and user experience.
• Analyzing website traffic and performance.
• Complying with applicable legal and regulatory requirements.
• Sending promotional communications where permitted and according to applicable preferences or consent requirements.

6. Payment Information

Payments may be processed through third-party payment gateways or financial service providers.

Where payment processing is handled by a third-party provider, your payment information may be collected and processed directly by that provider according to its own privacy policy and security practices.

We may receive transaction-related information such as payment status, transaction reference, payment method and order details necessary to confirm and manage your order.

7. Seller Payout Information

Sellers may be required to provide payment or bank information to receive eligible payouts from marketplace transactions.

Such information may be used for verifying and processing seller payouts, accounting, fraud prevention and compliance with applicable legal requirements.

Where third-party payment or banking services are used, the relevant provider's privacy policy may also apply.

8. Cookies & Tracking Technologies

We may use cookies, pixels, logs and similar technologies to provide website functionality, remember preferences, improve performance and understand how visitors use our website.

8.1 Types of Cookies

• Essential Cookies: Required for core website functions, security and account functionality.
• Functional Cookies: Help remember preferences and improve the user experience.
• Analytics Cookies: Help us understand website traffic and performance.
• Advertising/Marketing Cookies: May be used where applicable to measure advertising activity or provide relevant promotional content.

8.2 Managing Cookies

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality or prevent some features from working correctly.

9. Sharing of Information

We do not sell your personal information as a standalone product. However, information may be shared with selected parties when necessary to provide our services, operate the marketplace, complete transactions or comply with law.

These parties may include:

• Relevant marketplace sellers.
• Payment gateways and payment service providers.
• Courier and logistics partners.
• Website hosting and infrastructure providers.
• Technology and software service providers.
• Analytics and performance service providers.
• Customer support service providers.
• Professional advisors where necessary.
• Government authorities or law-enforcement agencies where legally required.

10. Customer & Seller Communications

Communications between customers, sellers and A to Z Spares may be processed where necessary to facilitate orders, resolve disputes, provide support, prevent fraud or maintain marketplace security.

Users and sellers should not share sensitive personal information, passwords, financial credentials or other unnecessary confidential information through product reviews, public comments or marketplace communications.

11. Data Security

We use reasonable technical, administrative and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.

• Access controls for authorized personnel.
• Secure hosting and server infrastructure.
• Security monitoring where appropriate.
• Authentication and account security measures.
• Reasonable safeguards for sensitive information.
• Procedures for responding to security incidents.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Privacy Rights

Subject to applicable law and any applicable limitations, you may have rights relating to your personal information, including:

• Request access to personal information held about you.
• Request correction of inaccurate information.
• Request updating of certain information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Opt out of certain promotional communications.
• Raise a privacy-related complaint or request.

Some information may need to be retained where required by law, legitimate business requirements, fraud prevention or dispute resolution.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our services.
• Maintaining customer and seller accounts.
• Processing and maintaining transaction records.
• Handling returns, refunds and disputes.
• Meeting accounting, tax and legal obligations.
• Preventing fraud and misuse.
• Enforcing agreements and resolving disputes.

When information is no longer required, it may be securely deleted, anonymized or otherwise handled in accordance with applicable law.

14. Third-Party Services & External Links

Our website may use or link to third-party services, including payment gateways, courier services, analytics tools, advertising platforms, social media services and other external websites.

These third parties may collect and process information according to their own privacy policies. A to Z Spares is not responsible for the privacy practices of independent third-party websites or services.

15. Advertising & Analytics

We may use analytics and advertising technologies to understand website usage, improve our services and measure the effectiveness of promotional activities.

Where third-party services are used, those providers may collect information according to their own terms and privacy policies.

You may be able to manage certain advertising or cookie preferences through your browser or the relevant third-party service.

16. Children's Privacy

Our services are not intended for individuals who are below the minimum age required to independently enter into transactions under applicable law.

We do not knowingly seek to collect personal information from children for independent purchases or seller registration. If we become aware that information has been collected improperly, we will take reasonable steps to address the situation.

17. Seller Responsibilities Regarding Personal Data

Sellers who receive customer information through marketplace transactions must use such information only for legitimate purposes connected with fulfilling the relevant order or providing authorized customer service.

• Sellers must not sell or misuse customer information.
• Sellers must not use customer information for unauthorized marketing.
• Sellers must take reasonable precautions to protect customer information received through the marketplace.
• Sellers must not retain customer information longer than reasonably necessary for legitimate business or legal purposes.
• Sellers must comply with applicable privacy and data protection requirements.

18. Fraud Prevention & Security

We may process account, transaction, device and activity information to detect, investigate and prevent:

• Fraudulent transactions.
• Unauthorized account access.
• Fake orders or seller accounts.
• Abuse of promotional offers.
• Marketplace manipulation.
• Security threats and malicious activity.

19. Data Breach & Security Incidents

If we become aware of a security incident involving personal information, we may take appropriate steps to investigate, contain and remediate the incident and provide notifications where required by applicable law.

20. Legal & Regulatory Compliance

We may collect, use, preserve or disclose information when reasonably necessary to:

• Comply with applicable laws and regulations.
• Respond to lawful government requests.
• Prevent fraud or unlawful activity.
• Protect our rights, property and services.
• Protect users and other persons from harm.
• Resolve disputes and enforce agreements.

Our privacy practices are intended to comply with applicable Indian privacy and data protection requirements, including relevant provisions of the Information Technology Act, 2000, applicable rules and other laws that may apply to our operations.

21. Consent

By using our website, registering an account, placing an order, registering as a seller or voluntarily providing personal information, you acknowledge that your information may be processed as described in this Privacy Policy, subject to applicable law and your available rights.

Where consent is required by applicable law, we will seek such consent through appropriate means.

22. Withdrawal of Consent & Communication Preferences

Where processing is based on consent, you may request withdrawal of consent by contacting us, subject to applicable legal and operational requirements.

You may also opt out of promotional emails by using the unsubscribe mechanism included in such communications, where available.

Please note that transactional or essential communications, such as order confirmations, security alerts and account-related messages, may still be sent where necessary.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, marketplace operations, technology, legal requirements or business practices.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage customers, sellers and visitors to review this page periodically.

24. Dispute Resolution & Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes relating to this Privacy Policy or our privacy practices shall be subject to the jurisdiction of competent courts located in Lucknow, Uttar Pradesh, India.

26. Privacy at a Glance

• We aim to protect customer and seller personal information.
• We collect information necessary to operate our website, marketplace and services.
• Customers' information may be shared with relevant sellers, couriers and service providers when necessary to fulfill transactions.
• Sellers are responsible for protecting customer information they receive through the marketplace.
• Payment information may be processed by authorized third-party payment providers.
• We use cookies and similar technologies to improve website functionality, analytics and user experience.
• We take reasonable measures to protect information against unauthorized access and misuse.
• You may have rights to access, correct, delete or control certain personal information, subject to applicable law.
• We may update this Privacy Policy when our services, technology or legal requirements change.