1. Acceptance of Terms

Welcome to www.atozspare.com. A to Z Spares operates as an online platform that allows customers to discover and purchase products and also provides eligible sellers with an opportunity to list and sell products through the marketplace.

By accessing, browsing, registering, purchasing from, or selling products through the website, you agree to be legally bound by these Terms & Conditions.

• You have read and understood these Terms & Conditions.
• You agree to comply with all applicable laws and regulations.
• You accept the policies published on our website.
• We may modify or update these Terms & Conditions from time to time.
• Continued use of the website after changes are published constitutes acceptance of the revised terms.

2. Eligibility

The website is intended for individuals and businesses that are legally capable of entering into binding contracts under the applicable laws of India.

• Users must generally be 18 years of age or older to register and conduct transactions.
• Persons who are legally incapable of entering into contracts may not use the website for transactions.
• By using the website, you confirm that the information provided by you is truthful and accurate.
• We reserve the right to restrict or terminate accounts that violate eligibility requirements.

3. User Registration & Account

Customers and sellers may be required to create an account to access certain features of the website.

• Information provided during registration must be accurate.
• Users are responsible for maintaining the confidentiality of their login credentials.
• Users must immediately notify us if they suspect unauthorized access to their account.
• One person or business should not create accounts for fraudulent or misleading purposes.
• We reserve the right to suspend or terminate accounts that contain false, misleading or fraudulent information.

5. Seller / Vendor Registration

A to Z Spares may allow individuals, businesses, dealers, distributors, manufacturers and other eligible sellers to register and sell products through the platform.

By registering as a seller, you agree that:

• All business, contact and registration information provided by you must be accurate and complete.
• You are authorized to sell the products that you list.
• You will comply with all applicable Indian laws, regulations, tax requirements and business obligations.
• You will not use another person's or company's identity, trademarks or information without authorization.
• You will maintain accurate product, price, stock and delivery information.
• You will fulfill legitimate customer orders accepted through the marketplace.
• You will cooperate with customer support regarding genuine order, delivery, return or product-related issues.

6. Seller Product Listings

Sellers are responsible for ensuring that all information provided in their product listings is accurate, complete and not misleading.

Seller listings should accurately describe:

• Product name and description.
• Product specifications and compatibility.
• Applicable model numbers or part numbers.
• Product condition, where applicable.
• Price and applicable taxes or charges.
• Available quantity or stock status.
• Warranty information, if any.
• Shipping and delivery information.
• Return or replacement conditions, where applicable.

Sellers must not upload misleading images, false specifications, fake reviews, counterfeit products or inaccurate claims.

7. Prohibited Products & Activities

Sellers may not list or sell products that are illegal, counterfeit, stolen, unsafe, restricted or otherwise prohibited under applicable law.

Prohibited activities may include:

• Listing counterfeit or unauthorized branded products.
• Fraudulent product descriptions or pricing.
• Misuse of another company's intellectual property.
• Fraudulent transactions or fake orders.
• Manipulation of reviews, ratings or marketplace activity.
• Products prohibited under applicable Indian laws.
• Any activity intended to harm the website or its users.

A to Z Spares may remove prohibited listings and restrict or suspend seller accounts where violations are identified.

8. Product Information & Accuracy

We make reasonable efforts to provide accurate product information. However, errors may occasionally occur in product descriptions, specifications, images, prices, availability or other information.

• Product images may vary slightly from the actual product.
• Product specifications may change based on manufacturer or seller updates.
• We may correct errors or update product information at any time.
• Orders may be cancelled where a material error affects the product, price or availability.

9. Pricing & Payments

Product prices displayed on the website are generally shown in Indian Rupees (INR), unless otherwise stated.

• Prices may change without prior notice.
• Applicable taxes, shipping charges or other charges may apply.
• Payment must be completed through the payment methods available on the website.
• Orders may not be processed if payment is unsuccessful, reversed or flagged for verification.
• A to Z Spares may take reasonable steps to prevent fraudulent transactions.

Seller Payments

Seller payouts, marketplace charges, commissions, applicable deductions, payment processing charges and payout schedules, where applicable, may be governed by the seller agreement, seller dashboard or separate marketplace policies communicated to sellers.

10. Orders & Order Acceptance

Placing an order constitutes a request to purchase a product. An order may be subject to confirmation, availability and successful payment.

• We or the relevant seller may cancel an order due to unavailability or incorrect product information.
• Orders suspected of fraud or misuse may be cancelled.
• If an order is cancelled after payment, an applicable refund may be processed according to our refund policy.
• Sellers are responsible for fulfilling orders accepted by them, subject to applicable marketplace procedures.

11. Shipping & Delivery

Delivery timelines depend on product availability, seller processing time, destination, courier services and other factors.

• Customers must provide complete and accurate delivery details.
• Incorrect addresses may result in delivery delays or failed delivery.
• Delivery dates are estimates unless expressly guaranteed.
• Delays caused by weather, natural disasters, strikes, transportation issues, government restrictions or other circumstances beyond reasonable control may occur.

Please refer to our Shipping & Delivery Policy for additional information.

12. Returns, Replacements, Refunds & Cancellations

Returns, replacements, refunds and cancellations are subject to the applicable product policy, seller policy and our published policies.

• Some products may not be eligible for return or replacement.
• Products must meet applicable return conditions.
• Products damaged due to improper installation, misuse or modification may not qualify for return or replacement.
• Cancellation requests should be submitted before shipment wherever possible.
• Once an order has been shipped, cancellation may not be possible.
• Approved refunds may be processed through the applicable payment method.

13. Seller Responsibilities for Products

Sellers are responsible for the legality, authenticity, quality, accuracy and availability of the products they list, subject to applicable law and the marketplace arrangement.

• Sellers must provide genuine and accurately described products.
• Sellers must not knowingly sell defective or counterfeit goods.
• Sellers must provide applicable warranty information honestly.
• Sellers must follow applicable packaging and shipping requirements.
• Sellers are responsible for applicable taxes, licenses, registrations and statutory requirements related to their business.

14. Reviews, Ratings & User Content

Customers and users may be allowed to submit reviews, ratings, comments, photographs, feedback or other content.

By submitting content, you confirm that you have the right to submit it and that it does not violate applicable laws or third-party rights.

• No false or misleading reviews.
• No abusive, threatening or defamatory content.
• No obscene or unlawful material.
• No copyright or trademark infringement.
• No attempts to manipulate ratings or reviews.

We reserve the right to remove or restrict content that violates our policies or applicable law.

15. Electronic Communications

By using the website, submitting forms, registering an account, placing an order or communicating with us electronically, you consent to receive electronic communications from A to Z Spares.

These communications may include:

• Order confirmations and updates.
• Account-related communications.
• Seller-related notifications.
• Customer support communications.
• Policy and service updates.
• Promotional communications where applicable.

16. Intellectual Property Rights

Unless otherwise stated, content available on A to Z Spares, including text, graphics, logos, icons, website design, software and other materials, is owned by or licensed to A to Z Spares and is protected under applicable intellectual property laws.

• You may not copy or reproduce website content without permission.
• You may not use our branding or trademarks without authorization.
• Sellers must have appropriate rights to use images, descriptions, logos and trademarks uploaded with their listings.
• Sellers must not upload content that infringes third-party intellectual property rights.

17. Third-Party Sellers & Services

Products may be offered by independent sellers or third-party businesses. Information relating to such products may be supplied by the respective seller.

A to Z Spares does not necessarily manufacture, own or directly supply every product listed on the marketplace.

Where a product is sold by an independent seller, the seller may be responsible for product-specific warranties, descriptions, fulfillment and other seller obligations, subject to applicable law and marketplace policies.

18. Account Suspension & Termination

A to Z Spares may suspend, restrict or terminate access to an account where we reasonably believe that the user or seller has:

• Violated these Terms & Conditions.
• Provided false or misleading information.
• Engaged in fraudulent transactions.
• Listed prohibited or unlawful products.
• Misused customer, seller or marketplace information.
• Attempted to interfere with the operation of the website.
• Engaged in conduct that may harm other users or the platform.

Where required by applicable law, appropriate notice or process may be provided.

19. Limitation of Liability

To the maximum extent permitted by applicable law, A to Z Spares shall not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or marketplace.

We do not guarantee that the website will always operate without interruption, errors or technical issues.

Product warranties, where applicable, may be provided by the manufacturer or seller and are subject to their respective terms.

20. Indemnification

You agree, to the extent permitted by applicable law, to indemnify and hold harmless A to Z Spares, its affiliates, employees, directors, service providers and representatives from claims, losses, damages, liabilities and expenses arising from:

• Your misuse of the website.
• Your violation of these Terms & Conditions.
• Your violation of applicable laws.
• Your infringement of third-party rights.
• Seller activities, products or listings attributable to the seller.
• Fraudulent or unauthorized activities carried out through your account.

21. Privacy & Personal Information

Your use of the website may involve the collection and processing of personal information. Such information will be handled according to our Privacy Policy and applicable law.

Please review our Privacy Policy for more information.

22. Website Availability & Security

We work to maintain the availability and security of our website, but no online platform can guarantee uninterrupted availability or complete security at all times.

Users must not attempt to gain unauthorized access, introduce malicious code, interfere with website functionality or perform activities that could damage the website or its users.

23. Changes to These Terms

A to Z Spares may update these Terms & Conditions from time to time to reflect changes in our services, marketplace operations, applicable laws or business practices.

The latest version published on this page will apply to your continued use of the website. Users and sellers are encouraged to review these Terms periodically.

24. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising in connection with these Terms or use of the website shall be subject to the jurisdiction of the competent courts located in Lucknow, Uttar Pradesh, India.

25. Contact Us

If you have any questions, concerns or requests regarding these Terms & Conditions, please contact us.

• Email: info@atozspare.com
• Phone: +91-9839289212
• Website: www.atozspare.com