A to Z Spares – Shipping & Delivery Policy

At A to Z Spares, we are committed to providing a seamless, reliable, and timely shipping experience to all our valued customers. Our Shipping & Delivery Policy is designed to ensure transparency, convenience, and clarity regarding how products purchased from www.atozspare.com are shipped and delivered across India. By placing an order on our website, customers agree to the terms outlined in this policy. This policy is applicable to all products purchased from A to Z Spares and covers all aspects of shipping, delivery timelines, logistics, and customer responsibilities.

1. Shipping Coverage

A to Z Spares ships its products to almost all parts of India. Our goal is to ensure that every customer, regardless of location, receives their order in a timely and efficient manner. Key points regarding shipping coverage include:

  • Orders can be shipped to metropolitan cities, towns, and remote areas serviced by reputable courier companies.
  • We work with reliable domestic courier services to ensure timely delivery.
  • For regions not serviced directly by our preferred couriers, we use third-party logistics partners like Shiprocket to facilitate delivery.
  • Shipping is not available to international locations at this time unless specifically mentioned on the website.

2. Order Processing Time

Timely processing of orders is critical to ensuring fast delivery. At A to Z Spares, we adhere to the following order processing timelines:

  • All orders placed on www.atozspare.com will be processed and shipped within 24 hours of order confirmation.
  • Processing excludes Sundays and National Holidays. Orders placed during these days will be processed on the next working day.
  • Our team ensures that each order is carefully packed with the necessary precautions to prevent damage during transit.

3. Shipping Days and Timeframes

We strive to deliver products within the specified timeframe. Please note the following:

  • Our standard shipping days are Monday through Saturday. We do not ship on Sundays or National Holidays.
  • For areas serviced by reputed courier companies, delivery is usually completed within 3 to 4 business days from the date of dispatch.
  • For other regions, including remote or less accessible locations, shipping may take 1 to 2 weeks depending on logistics and courier availability.
  • Delivery timelines are calculated excluding Sundays and National Holidays.

4. Shipping Methods

We employ multiple shipping methods to ensure reliable delivery. These include:

  • Standard Courier Services: For most locations, we use reputed courier partners to ensure timely delivery.
  • Third-Party Logistics Partners: For remote areas or locations not serviced by standard couriers, we partner with third-party logistics companies such as Shiprocket to handle deliveries.
  • Express Shipping: Express delivery options are available for customers requiring urgent shipments, subject to additional charges and availability.

5. Tracking Your Order

To provide our customers with full visibility, we offer tracking information for all shipped orders:

  • Once an order is dispatched, customers receive a tracking ID via email or SMS.
  • The tracking ID allows customers to monitor the location and status of their shipment in real-time through the courier partner’s tracking portal.
  • Customers are encouraged to check the tracking information periodically to stay informed about the expected delivery date.

6. Delivery Delays

While we strive to deliver orders within the stated timelines, certain factors beyond our control may cause delays. These include:

  • Unforeseen logistics challenges such as adverse weather conditions, strikes, or natural disasters.
  • Delays caused by courier partners, especially in remote or hard-to-reach locations.
  • Incorrect address or incomplete information provided by the customer at the time of order.
  • High volume during festive seasons or special promotional periods.

A to Z Spares is not liable for delays beyond our control. We request our customers to cooperate in such situations and assure them that we continuously strive to minimize such instances.

7. Order Cancellation Due to Delivery Issues

In rare cases where the delivery takes longer than usual or the shipment becomes physically untraceable, A to Z Spares reserves the right to cancel the order at its sole discretion. Key points include:

  • If an order is canceled due to delivery issues, the amount paid for the product will be refunded to the original payment source.
  • Customers will be notified promptly regarding the cancellation and refund process.
  • Refunds are processed according to the payment method used for purchase and may take 5–10 business days for bank transactions or 7–14 business days for credit/debit card refunds.

8. Shipping Charges

Shipping charges, if any, are calculated based on the delivery location, product weight, and shipping method chosen. Key points include:

  • Shipping charges are displayed at the checkout before finalizing the order.
  • Any applicable taxes, handling charges, or additional courier fees are included in the total shipping cost.
  • Free shipping offers, if available, are subject to terms and conditions stated on the website.

9. Customer Responsibilities

To ensure timely and accurate delivery, customers are responsible for:

  • Providing a complete and accurate shipping address at the time of order.
  • Including a valid phone number or email address for communication regarding the shipment.
  • Being available to receive the package at the provided address during delivery attempts.
  • Reporting any changes in the delivery address before the order is dispatched.

10. Delivery Exceptions

Some deliveries may be subject to exceptions or limitations, including:

  • Products requiring special handling may incur additional delivery time.
  • Remote locations may experience extended delivery timelines due to courier limitations.
  • Items shipped via third-party logistics partners may take longer depending on geographic or logistical constraints.

11. Lost or Damaged Shipments

In the event of lost or damaged shipments, A to Z Spares follows strict procedures to resolve the issue:

  • Customers should report any missing or damaged products immediately to our customer support team.
  • All claims are verified with the courier partner to investigate the issue.
  • If a product is confirmed lost or damaged during transit, a replacement or refund will be provided based on the customer’s preference.
  • Customers must retain original packaging and shipping labels for verification purposes when reporting damages.

12. International Shipping

Currently, A to Z Spares primarily ships within India. International shipping is not available unless explicitly mentioned for specific products. Customers requiring overseas delivery are encouraged to contact our support team for guidance on special arrangements.

13. Policy Updates

A to Z Spares reserves the right to modify, update, or amend this Shipping & Delivery Policy at any time without prior notice. Customers are encouraged to review this policy periodically. Continued use of our website or placing orders after any policy changes constitutes acceptance of the updated terms.

14. Contact Information

For any queries, concerns, or support regarding shipping and delivery, customers can reach us at:

  • Website: www.atozspare.com
  • Shop Address: Shop Number 3, Meena Market, Rajajipuram, Patthar Kata Chauraha, Lucknow – 226017
  • Phone: 9839289212
  • Email: info@atozspare.com

15. Summary

In conclusion, the A to Z Spares Shipping & Delivery Policy ensures:

  • Reliable and timely shipping to almost all parts of India.
  • Order processing within 24 hours on working days.
  • Delivery timelines of 3–4 business days for serviced areas and 1–2 weeks for remote regions.
  • Transparency regarding delays, exceptions, and logistics challenges.
  • Clear guidelines for customer responsibilities, lost or damaged shipments, and refunds.
  • Commitment to continuous improvement and customer satisfaction.

At A to Z Spares, we value every customer and strive to provide an exceptional shipping and delivery experience. We encourage our customers to read this policy carefully to understand their rights and responsibilities regarding shipping, delivery, and order management.